My Xfinity service keeps buffering all channels

watching at home with cable box every few minutes it pauses and starts back later in program like a buffering. this has been happening for several days now.

Responses

XfinityMarcus

Official Employee

•

998 Messages

7 months ago

user_beac8c, thank you for taking the time to reach out to us here in the Digital Care team using the Community Forums page. I would be more than happy to assist you with your video equipment concerns. I know first hand how frustrating buffering programs can be when trying to watch your favorite programs. What troubleshooting steps have you attempted so far?

2

0

U

user_beac8c

Visitor

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2 Messages

restarted the tv box.

7 months ago

0

XfinityThomasD

Official Employee

•

967 Messages

user_beac8c Let's see if we can dig deeper into this for you and do more troubleshooting to find out where the issue is coming from. Would you please send our team a direct message with your full name and full address?

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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7 months ago

0

X1

user_beac8c

My Xfinity service keeps buffering all channels

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