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user_0d24da
1st Topic
Originator

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3 Messages

Sunday, November 20th, 2022 8:59 PM

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My xfinity remote will not change volume or power t.v on or off, please help!

Remote not operating volume or power on/off, only changes channels. I have rebooted both t.v and cable box and have reprogrammed remote but none of the codes work, please help!

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Updated 

2 years ago

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EG

Expert

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110K Messages

2 years ago

The concern is not "Xfinity Home Security / Devices And Equipment" help related. Thread moved here to the TV help section for assistance. 

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XfinityKassie

Official Employee

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1.7K Messages

2 years ago

@user_0d24da Good afternoon! We appreciate you taking the time to reach out to our Community Forums Team for assistance with your remote. I know how frustrating it can be when your equipment and services aren't working as designed. I would be happy to assist you in getting this resolved today. It sounds like your remote needs to be paired to your TV. Have you tried to pair your remote to your TV yet? I look forward to working with you in getting this ironed out today! 

 

https://www.xfinity.com/support/remotes

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user_0d24da

Visitor

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3 Messages

@XfinityKassie​ yes, I have unpaired then tried re-pairing it again with all the suggested codes. Then today I went to xfinity to get an new remote and cable box and still can get no volume or power buttons to work. This is clearly a frequent problem with xfinity, why isn’t anyone doing anything to fix this issue?

2 years ago

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XfinityRay

Official Employee

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2.7K Messages

Hello, @user_0d24da. Thank you for all of the steps you have tried from unpairing and pairing to replacing the equipment. I am sorry those steps have not resolved this. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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2 years ago

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