MacOlsen's profile

New Poster

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1 Message

Wed, Nov 11, 2020 6:00 AM

My X1 set top box keeps rebooting nearly every time I turn on the TV.

Nearly every time I tunr on my TV, the X1 turns on and starts to boot up. I see the "Welcome" screen everytime, and wait a couple of minutes for the programming to come on the TV. I checked through the app, and it says no problem. I have unplugged the set top box for 30 seconds, and I have checked all connections.

Please advise.

Responses

MikeB39A

Problem Solver

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457 Messages

6 m ago


@MacOlsen wrote:

Nearly every time I tunr on my TV, the X1 turns on and starts to boot up. I see the "Welcome" screen everytime, and wait a couple of minutes for the programming to come on the TV. I checked through the app, and it says no problem. I have unplugged the set top box for 30 seconds, and I have checked all connections.

Please advise.


     Leave the set top box on all the time and only shut your TV off.  Plug it in and give it 10 minutes or so. Good luck!

Rustyben

Expert

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24K Messages

6 m ago


@MacOlsen wrote:

Nearly every time I tunr on my TV, the X1 turns on and starts to boot up. I see the "Welcome" screen everytime, and wait a couple of minutes for the programming to come on the TV. I checked through the app, and it says no problem. I have unplugged the set top box for 30 seconds, and I have checked all connections.

Please advise.


on your set top box turn off CEC (HDMI control). that way box won't go into sleep mode when you turn off the HDMI connected TV.

I am not a Comcast Employee.
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Official Employee

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2.5K Messages

6 m ago

Let us know if you continue to have trouble with this, MacOlsen! We are here to help and we know how frustrating it is to deal with something like this. 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

1 m ago

WE got our new box last week and also have this same problem.  Every night the box resets and we have to go through the whole setup process.  How do I fix this?

Official Employee

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110 Messages

1 m ago

When you say set up process, do you mean having to select your language and go through the activation process? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

9 d ago

We just got a new box on Saturday and we have the same issue.  Traded that one in for a new one yesterday and still the same issue.  How do we fix this?

Official Employee

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210 Messages

Hello, @user_556795! Thank you for reaching out to us over our Community Forums! We would be more than happy to look into your X1 TV box concern. Please create your own post in the Community so we can help address your concerns. Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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