New Poster
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1 Message
My X1 set top box keeps rebooting nearly every time I turn on the TV.
Nearly every time I tunr on my TV, the X1 turns on and starts to boot up. I see the "Welcome" screen everytime, and wait a couple of minutes for the programming to come on the TV. I checked through the app, and it says no problem. I have unplugged the set top box for 30 seconds, and I have checked all connections.
Please advise.
MikeB39A
Problem Solver
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681 Messages
5 years ago
Leave the set top box on all the time and only shut your TV off. Plug it in and give it 10 minutes or so. Good luck!
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Rustyben
Expert
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24.6K Messages
5 years ago
on your set top box turn off CEC (HDMI control). that way box won't go into sleep mode when you turn off the HDMI connected TV.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Let us know if you continue to have trouble with this, MacOlsen! We are here to help and we know how frustrating it is to deal with something like this.
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Rvanormer2130
Visitor
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1 Message
4 years ago
WE got our new box last week and also have this same problem. Every night the box resets and we have to go through the whole setup process. How do I fix this?
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XfinityChad2
Official Employee
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263 Messages
4 years ago
When you say set up process, do you mean having to select your language and go through the activation process?
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user_556795
Visitor
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1 Message
4 years ago
We just got a new box on Saturday and we have the same issue. Traded that one in for a new one yesterday and still the same issue. How do we fix this?
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