emilj's profile

Regular Visitor

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2 Messages

Tuesday, March 3rd, 2020 9:00 PM

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My X1 box is stuck on "Select Your Language"

My old box quit working, so I swapped it out with a new box from the local Xfinity store.  I came home reconnected the cables and the box has been stuck on "select your language for the past 9 hours.  I've programmed the remote, reprogrammed the remote, reset the box, called customer service who reset the box, and still I'm stuck.  I've chatted with someone in some far off land who can't fix it.  I'm about ready to cut the cord altogether.

 

Does anyone have a solution to this simple problem?

 

Thank you. 

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Accepted Solution

Regular Visitor

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2 Messages

5 years ago

Red. I had a service call today fro a great xfinity employee Greg. He swapped the boxes and remotes and everything works.

Expert

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24.6K Messages

5 years ago


@emilj wrote:

My old box quit working, so I swapped it out with a new box from the local Xfinity store.  I came home reconnected the cables and the box has been stuck on "select your language for the past 9 hours.  I've programmed the remote, reprogrammed the remote, reset the box, called customer service who reset the box, and still I'm stuck.  I've chatted with someone in some far off land who can't fix it.  I'm about ready to cut the cord altogether.

 

Does anyone have a solution to this simple problem?

 

Thank you. 


when you press the remote buttons (up/down arrow for example) does the remote's LED blink green or red or both? 

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