My X1 box is stuck on "Select Your Language"

My old box quit working, so I swapped it out with a new box from the local Xfinity store. I came home reconnected the cables and the box has been stuck on "select your language for the past 9 hours. I've programmed the remote, reprogrammed the remote, reset the box, called customer service who reset the box, and still I'm stuck. I've chatted with someone in some far off land who can't fix it. I'm about ready to cut the cord altogether.

Does anyone have a solution to this simple problem?

Thank you.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Accepted Solution

emilj

Regular Visitor

•

2 Messages

5 years ago

Red. I had a service call today fro a great xfinity employee Greg. He swapped the boxes and remotes and everything works.

0

Rustyben

Expert

•

24.6K Messages

5 years ago

@emilj wrote:

My old box quit working, so I swapped it out with a new box from the local Xfinity store. I came home reconnected the cables and the box has been stuck on "select your language for the past 9 hours. I've programmed the remote, reprogrammed the remote, reset the box, called customer service who reset the box, and still I'm stuck. I've chatted with someone in some far off land who can't fix it. I'm about ready to cut the cord altogether.

Does anyone have a solution to this simple problem?

Thank you.

when you press the remote buttons (up/down arrow for example) does the remote's LED blink green or red or both?

0

X1

emilj

My X1 box is stuck on "Select Your Language"

emilj

Rustyben

New to the Community?