New Poster
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2 Messages
MY X1 Box Does not Power up
Please Help...I am sure one my X1 Boxes has failed as it doesnt power up...I have plugged and unplugged....How do I get it replaced?
I cant get through to anyone live in Tech support????
New Poster
•
2 Messages
Please Help...I am sure one my X1 Boxes has failed as it doesnt power up...I have plugged and unplugged....How do I get it replaced?
I cant get through to anyone live in Tech support????
Rustyben
Expert
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24.6K Messages
5 years ago
have you unplugged the power supply and taken it and the set top box to another outlet to see if the set top box LED's etc come on?
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Lee551
New Poster
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2 Messages
5 years ago
TY for responding...Yes. Did all the testing and in reverse too...I took another X1 I have on another set and it worked fine.
Simply a bad Box.
Need to no how to exchange and get a new one all places seem to be closed....
Will a retail store do it?
You cannot get throug the Auto attendant and Bots to even be able to talk to anyone.
Any ideas?
TY
Lee
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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CCMartin
Gold Problem Solver
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2.9K Messages
5 years ago
Hi there,
I would love to help look into your X1 issue with the equipment and get you the equipment that will fix it. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
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