Lee551's profile

New Poster

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2 Messages

Thu, Apr 23, 2020 2:00 PM

Closed

MY X1 Box Does not Power up

Please Help...I am sure one  my X1 Boxes has failed as it doesnt power up...I have plugged and unplugged....How do I get it replaced?

I cant get through to anyone live in Tech support????

Rustyben

Expert

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24.1K Messages

2 y ago


@Lee551 wrote:

Please Help...I am sure one  my X1 Boxes has failed as it doesnt power up...I have plugged and unplugged....How do I get it replaced?

I cant get through to anyone live in Tech support????


have you unplugged the power supply and taken it and the set top box to another outlet to see if the set top box LED's etc come on?

New Poster

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2 Messages

2 y ago

TY for responding...Yes. Did all the testing and in reverse too...I took another X1 I have on another set and it worked fine.

Simply a bad Box.

 

Need to no how to exchange and get a new one all places seem to be closed....

Will a retail store do it?

 

You cannot get throug the Auto attendant  and Bots to even be able to talk to anyone.

 

Any ideas?

 

TY

Lee

CCAndrew

Gold Problem Solver

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25.9K Messages

2 y ago

A box would have to be sent out to you. All stores are closed because of the pandemic. It’s been escalated to an Official Employee to help you out

Official Employee

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2.6K Messages

2 y ago

Hi there,  

 

 

I would love to help look into your X1 issue with the equipment and get you the equipment that will fix it. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

 

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