My tv service to work

This is day 5 of having no TV service. My internet works fine. I have the X1 box. I can see the on demand menu and even current program description on my screen but I can’t see the program and don’t get any sound. When I try to change the channel I get an xre-00021 error - every time. This is my third attempt to get my problem rectified. I have been told twice on 2 different days that there is an “outage” which is clearly a lie. First I was told that it was an unexpected outage and they were working to fix it. Then in the same conversation they changed the story to it was a scheduled out and service would be restored by a certain time. Also lies. The lies amount to fraud. My money, and a lot of it, is being taken and no service is being provided. No real attempt has been made to fix the problem. This is your last chance.