Hello, @user_ww740e tell me more about this distortion; we're here to help? Is this X1 or Streaming? When did this start and has there recently been bad weather? At the first sign of trouble I pull out my phone and use the Xfinity App to troubleshoot any concerns.
To troubleshoot your TV service using the Xfinity app, follow these steps:
Open the Xfinity app.
Tap the Services tab.
Select Troubleshoot TV issues.
Choose the applicable option to start troubleshooting.
the app also provides 24/7 support and allows you to manage your account and services. For more details see:
XfinityThomasC
Official Employee
•
3.6K Messages
16 hours ago
Hello, @user_ww740e tell me more about this distortion; we're here to help? Is this X1 or Streaming? When did this start and has there recently been bad weather? At the first sign of trouble I pull out my phone and use the Xfinity App to troubleshoot any concerns.
To troubleshoot your TV service using the Xfinity app, follow these steps:
the app also provides 24/7 support and allows you to manage your account and services. For more details see:
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EG
Expert
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120.1K Messages
11 hours ago
Concern moved here to the TV help section.
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