Hello @user_sfqmen, thank you for taking the time to leave a post. Sorry to hear you’re unable to change channels on your TV. I can certainly understand how inconvenient that must be. We’d be happy to help get this figured out. Have you noticed whether the remote responds at all when you press the channel buttons, or is it completely unresponsive?
XfinityMarshante
Official Employee
•
1.5K Messages
3 hours ago
Hello @user_sfqmen, thank you for taking the time to leave a post. Sorry to hear you’re unable to change channels on your TV. I can certainly understand how inconvenient that must be. We’d be happy to help get this figured out. Have you noticed whether the remote responds at all when you press the channel buttons, or is it completely unresponsive?
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