schnappsy's profile

Contributor

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97 Messages

Sunday, August 6th, 2023 8:51 PM

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My tv is pixelating and online support doesn’t work

My tv has been pixelating for weeks. Our service went down due to storms, but when reconnected after 6 days, the pixelating has continued and seems even worse. Ive done the usual unplug/plug in, system refresh, restart, checked all connections, and on top of that I can’t get a message through to support. Keeps saying “Cannot send”.

I’m thinking it’s a DVR box issue. Ran a test to check for outages and the connection shows 119 percent. Wi-fi is strong to all devices yet the pixelating continues. 

Official Employee

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1.4K Messages

2 years ago

Thank you for taking the time to reach out to us here in the Digital Care team. You have reached the Xfinity experts who can certainly assist you with your video service concerns, @schnappsy, I know how important working service is as a consumer myself. Let's take a closer look at your equipment issue together. Can you send us a private message to get started?

 

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