Hello there! Sorry to hear you are having issues with your TV service. Here is a common solution to this error:
Select Try Again on-screen.
If this doesn't work:
Check that all TV connections are tight.
Make sure the TV Box hasn't been moved and is in a position to receive a WiFi signal.
Unplug the TV Box for one to two minutes and then plug it in again.
If that doesn't work, try restarting.
Say, “Restart TV Box” into your Xfinity Voice Remote.
Hold down the power button on your TV Box if applicable.
Since this is on all your TVs, if the steps above do not work for you, please send us a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityEva
Official Employee
•
1.9K Messages
8 days ago
Hello there! Sorry to hear you are having issues with your TV service. Here is a common solution to this error:
Select Try Again on-screen.
If this doesn't work:
Since this is on all your TVs, if the steps above do not work for you, please send us a direct message:
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