Visitor
•
3 Messages
My tv is not working properly, cannot change channels. I tried to fixed it through the Xfinity app, which has now frozen on me
Went through the Xfinity app, which now has frozen on me. I tried tightening the cables, and you tried to restart my connection. Neither worked
user_99znap
Visitor
•
6 Messages
2 days ago
Have you already tried the "EXIT" button on your remote?
0
0
XfinityKam
Official Employee
•
388 Messages
5 hours ago
@tjm23 Thank you for reaching out to us, I understand your TV is not working properly. I do have a few questions and troubleshooting steps to help us get this back up and running. Are you streaming or using a TV box? Have you tried to change the batteries in your remote? Please also try power cycling your box again.
0
0