U

Visitor

 • 

2 Messages

Fri, Aug 26, 2022 9:27 PM

My TV freeze up

My TV keep freezing up

Accepted Solution

Rustyben

Expert

 • 

24.4K Messages

1 m ago

does the image just freeze and audio stops?

Visitor

 • 

2 Messages

@Rustyben​ yes it does.dies.. 

Visitor

 • 

2 Messages

Did you get help?  Same problem here

XfinityRaul

Official Employee

 • 

733 Messages

Hello, @user_049a62. I'm sorry to hear you're also experiencing the same freezing issues with your cable service. I'd be more than happy to help get this resolved as quickly as possible.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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