Hello, @user_049a62. I'm sorry to hear you're also experiencing the same freezing issues with your cable service. I'd be more than happy to help get this resolved as quickly as possible.
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
Rustyben
Expert
•
24.6K Messages
3 years ago
does the image just freeze and audio stops?
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