Visitor
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1 Message
MY TV doesn't show who is calling in the top right corner anymore
We used to have the phone number and name of a person calling our landline show in the upper right corner of the TV. We had to purchase a new TV (Samsung) and now it doesn't show that info anymore. How can I get it back?
EG
Expert
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116.8K Messages
2 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the TV help section for assistance.
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XfinityDemetrise
Official Employee
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57 Messages
6 hours ago
Hi there @user_coqt6f Thank you so much for reaching out on our Xfinity Community Forum about your caller id tv issue. I'll be happy to assist! Common troubleshooting steps for those issues include ensuring your equipment meets the requirements and waiting a few hours if you encounter application unavailability errors. Please click the link below for more info. Let me know if this is helpful.
https://www.xfinity.com/support/articles/universal-caller-id-error
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BruceW
Gold Problem Solver
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27.2K Messages
3 hours ago
Check your cable box Settings / Preferences / Notifications to see if "Xfinity Voice" is still enabled.
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