Visitor
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1 Message
My smart resume stopped working. How do I report this to Xfinity?
The yellow and blue commercial break markers have disappeared. I have toggled the smart resume off and then on (many times) but it did not solve the problem. Is there a metadata issue?
user_wx9e7r
Visitor
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8 Messages
2 days ago
I have same problem and have tried toggling off and on as well as unplugging and re-booting the TV. It used to work fine, then suddenly stopping working on all channels.
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user_o13lyb
Visitor
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3 Messages
23 hours ago
Mine stopped working week ago
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user_o13lyb
Visitor
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3 Messages
23 hours ago
My smart resume has not worked for the last week, and I have tried all suggested resets
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user_wx9e7r
Visitor
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8 Messages
23 hours ago
I tried one more time: I went into Settings and turned Smart Resume off, waited a bit, then turned it back on. Next I turned off my TV, and unplugged everything (TV, Xfinity TV Box) from the wall, and left it for 5 minutes. When I plugged everything back in, it took what seemed like a very long time for my TV to "reboot" when I powered it back on with the remote. Watching programs which I had already previously recorded, still had no Smart Resume. BUT new programs that I recorded AFTER the unplug/replug from/to the wall, do have Smart Resume !!! So the action that seems to have finally worked was the unplugging of EVERYTHING for 5 minutes.
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XfinityJustinC
Official Employee
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2.6K Messages
7 hours ago
Hello, @user_u78k0k thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and would definitely like to investigate the Smart Resume feature not working if you're still experiencing issues. Reviewing the post I see one of our awesome Forum community members @user_wx9e7r had provided a helpful tip that had helped fix their similar concern.
Please follow up at your convenience to let me know if those steps helped you as well, or if you're still experiencing the Smart Resume not working I'd like to investigate further as I'm not seeing this issue being reported on our engineer board.
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