Same here. Im in Florida. I was on the phone for an hour with technical support and he told me to return my box to Xfinity and get a new one. This happened 14 months ago and the guy at the store told me it was a system error. I'll see what they tell me tomorrow morning
I am located in Northeast Florida and having the same problem. I've tried several things including pulling the plug, a DVR Sync, a System Refresh, etc. Nothing has helped.
I don't know if it's related, but Wednesday evening I received a notification that there was a "service interruption" that is now, supposedly, resolved. This was about the time that all my Scheduled Recordings disappeared.
Amazing you were able to discuss this with a high level tech who gave an answer that made sense. I made numerous calls with promises not fulfilled... All the idiots could do was follow a script to reset my X1 box which has nothing to do with it anymore... geesh...
Thanks for meeting us here in our community, @user_1qbppq. We're happy to help. What troubleshooting did you do with technical support? We want to make sure we don't have you duplicate the same steps. We look forward to hearing from you.
Ive spoken twice to Xfinity. Before rhe first time I restated my X1 modem and synced my tv box. Then the first Xfinity tech restarted my modem and told me to take my box to the local Xfinity store to exchange it. The store told me it was a system outage in NE Fl and to keep my tv box. I went on this forum and it is a large outage. I then contacted Xfinity technical again last evening and she told me that it was a system outage caused by the system update that happened in our area. Now we all are waiting for our fix. This is the second time in 15 months that this has happened. Im not happy.
Thanks for clarifying. Let's take a look at the account. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Everyone on this chat needs an explanation and a fix. Not just me. I have explained the situation to two Xfinity techs, 1 in store person and now you. Its time this is fixed for all of us.
To help, we'll need your account information. Feel free to send us a DM if you'd like further assistance.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_r2yzet
Visitor
•
3 Messages
2 days ago
Having same issue! Scheduled recordings have disappeared. Showing recording conflicts on them too.
2
0
pollybungay
Visitor
•
3 Messages
2 days ago
Same issue! Anyone getting resolution?
0
0
Doug-H
Contributor
•
45 Messages
2 days ago
Glad others having issues... The inept support people are clueless..
0
0
user_04ity9
Visitor
•
1 Message
1 day ago
Same here! Northeast Florida area, hope they figure this out soon.
Started yesterday evening.
(edited)
1
0
user_1qbppq
15 Messages
1 day ago
Xfinity store told me it is a system issue. Im thinking that if people notify customer service it will be fixed faster.🙅
0
CL7
Visitor
•
2 Messages
1 day ago
I am located in Northeast Florida and having the same problem. I've tried several things including pulling the plug, a DVR Sync, a System Refresh, etc. Nothing has helped.
I don't know if it's related, but Wednesday evening I received a notification that there was a "service interruption" that is now, supposedly, resolved. This was about the time that all my Scheduled Recordings disappeared.
I can't schedule/re-schedule any recordings.
3
0
user_fqq6ko
Visitor
•
2 Messages
24 hours ago
Not just NE Florida- happening here in Tallahassee also
0
0
user_fqq6ko
Visitor
•
2 Messages
24 hours ago
Also happening in Tallahassee, FL
0
0
user_1qbppq
15 Messages
6 hours ago
When will this be fixed? Its been like this since Friday. Im getting frustrated 😠
3
0
XfinityLinda
Official Employee
•
2.3K Messages
33 minutes ago
Thanks for meeting us here in our community, @user_1qbppq. We're happy to help. What troubleshooting did you do with technical support? We want to make sure we don't have you duplicate the same steps. We look forward to hearing from you.
4
0