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user_bb7e32
1st Topic

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2 Messages

Thursday, May 11th, 2023 7:57 PM

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My remote keeps unpairing. Very frustrating

Does not respond at all to pairing screen. Have to do a factory reset to start the entire setup process over again.

Question

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Updated 

2 years ago

489

1

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BIslander

Problem Solver

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499 Messages

2 years ago

I posted a similar problem a few weeks ago.   Unpairing happened every week or 10 days with an XG1v4 DVR.  Swapping out the remote didn't fix the problem.  I've had  new DVR for a few days and so far, so good.  But, it'll be several more before we know if the new box was a fix. 

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user_bb7e32

Visitor

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2 Messages

@BIslander​ Thanks for the info, I've been wondering whether to swap the remote or the dvr. 

2 years ago

0

CCLamont

Problem Solver

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519 Messages

Hey @user_bb7e32 I apologize for all the service troubles experienced pairing your remote. I am here and would love to investigate further. For additional steps to pair please click https://www.xfinity.com/support/remotes to get started. Let me know if this works for you. 

I no longer work for Comcast.

2 years ago

0

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