1 Message
My remote isn't working
I have an xfinity xr16 remote. I factory reset it and tried to pair it but it just brings me to the screen that says "start using voice commands YES or NOT NOW" when I try to pick the button for us nothing happens.
1 Message
I have an xfinity xr16 remote. I factory reset it and tried to pair it but it just brings me to the screen that says "start using voice commands YES or NOT NOW" when I try to pick the button for us nothing happens.
XfinityEva
Official Employee
•
1.6K Messages
2 years ago
Hey @user_97c4e5 thanks for visiting us on our Xfinity Community Forums for help with your remote. Are you still experiencing issues at this time and is this for new equipment or a recent move?
Does the remote at least light up when you you press any button on it?
Here is a link for our Xfinity Remote guide as well.
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