Regular Visitor
•
3 Messages
My purchased movies are missing
I previously purchased movies when I lived at a different address. I have been at my new address for almost two years, and just recently tried to watch a movie I had purchased at our old address and saw that there are movies listed. I can't remember all of the movies I had originally purchased. I am 100% sure that This is 40 was one of them. Edge of Tomorrow: Live Die Repeat may be another one. How do I get them restored?
XfinityThomasA
Official Employee
•
2.3K Messages
25 days ago
Thank you for taking Xfinity with you into your new home, Roxdaniel. Our team would be happy to help in every way we can. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0