New Poster
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1 Message
my new X1 cable box needs to be rebooted at least 50% of the time I try to use it
I switched to the latest X1 cablebox recently because I had upgraded to a 4k projector. now, at least 50% of the time I try to watch TV, I have to reboot the cable box. the box is connected to an AV stereo receiver, which then sends an HDMI signal to my projector. this setup was flawless on my old comcast cable box. now, at least 50% of the time, I get either a black screen, or "please wait while we connect to a entertainment", or "HDMI signal not found". the only solution I have found is to unplug the cablebox to reboot it. this is seriously annoying.
Rustyben
Expert
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24.6K Messages
6 years ago
what is the output video setting of the x1 set top box?
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pacoinmass
Regular Visitor
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4 Messages
6 years ago
This is an ongoing issue:
https://forums.xfinity.com/t5/X1/XG1v4-requires-reboot-everyday/m-p/3281735/highlight/false#M183346
I have the same issue. Comcast came out and substituted a non-X1 box but the issue still persists.
I've contacted the supervisor that came out right before Christmas because she asked for feedback on whether the new non-X1 box solved the issue. It hasn't so we'll see what the next steps are.
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Rglomas
New Poster
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1 Message
5 years ago
Still same problem next day. Everything is connected to the Xfinity remote. Receiver & projector come on when I hit the power button.
I have also tried an HDMI switch box but if I don’t switch on the projector before the box first, the colors from the input X1 are washed out and inverted...
I don’t want to spend extra money to find a switch box that may or not work if an update or setting can be made on the box.
This is Frustrating... if anybody else has any other ideas please let me know thanks.
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