Thanks for posting on our community forums, user_8cebzi. I'd be happy to take a look. Could you also let us know what the TV box is doing? For example, are you seeing an error message, a black screen, or is it stuck on a loading screen? Any details you can provide will help us get started.
XfinityDilary
Official Employee
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3.6K Messages
30 days ago
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EG
Expert
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119.9K Messages
28 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
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