My internet is working but not the cable

Hello @user_64f731 We appreciate you reaching out to let us know your cable tv service is not working properly. I am sorry for this experience. I'd like to work on fixing the cable right away. 

Can you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

are you able to sign in to the smart phone app Xfinity My Account? If so, go to the app, TV tab. do you see a set top box listed there? if so, does it show it is on line or 'red dot' off-line?