Skip to main content

    Support

    Offers

U
user_5f8efc
1st Topic

Visitor

 • 

3 Messages

Friday, January 28th, 2022 5:17 AM

Closed

My DVR capacity dropped

My DVR went from 41% full to 96% full over night without any new recordings. I can not see anything that changed on my bill either. What is going on?

Question

 • 

Updated 

3 years ago

1.8K

3

0

LeeSoFL

Contributor

 • 

417 Messages

3 years ago

Does it say "Upgrade DVR Plan" at the bottom of your recorded programs list?  Recently, our 2000 private home community ended their bulk rate contract with Comcast, and while I kept cable/DVR service with them (internet is now with AT&T bulk) the DVR storage plan dropped to half of what was provided before.  I would be able to "upgrade" for $120 a year, but I don't keep things stored on the DVR, so capacity never exceeds 30%.

If you need more space, you'll need to upgrade.

3

user_5f8efc

Visitor

 • 

3 Messages

@LeeSoFL​ It does say upgrade DVR plan from 20 hours to 150. The strange thing is I looked back at my past bills and they all say "20 hours" for DVR, but that can not be correct as we had way more than 20 hours of programming recorded. Comcast did not give me any warning that this change was happening.

3 years ago

0

user_22900d

Visitor

 • 

1 Message

We received notice about 3 months ago that as of April 22, 2022 we would only be given 20 hours of dvr recorded space. If it goes beyond that, the older recordings will be deleted.

3 years ago

0

DannieRachel

New Poster

 • 

9 Messages

@user_5f8efc​ this just happened to me this weekend. I have always had the 20 hour plan and I went from 15% space used to over 50% same no longer able to record more than 2 shows at the same time. Weird thing is I've always had the upgrade button when I'm in my DVR menu

3 years ago

0

Dukewolves

Frequent Visitor

 • 

13 Messages

3 years ago

We experienced the same here when moved off the old promtion (X1 Saver Pro+TP) to Popular Triple Play. According to the agent who moved us, there would be no service loss. The agent I spoke with today said they may be able to recover the old recordings we lost, but there would need to restrict future storage to 19 hours. Apparently neither agent was aware of this service change for DVR storage.

1

user_5f8efc

Visitor

 • 

3 Messages

@Dukewolves​ This sounds like our situation. We had an old double play package that went up in price because the 2 year contact was over. Changed to a new one and kept the same DVR and was told service would be the same. It is just frustrating they would cut a service so drastically without warning and then a new pop up tells us we can pay more money to get the same level of DVR storage back. I would have liked a simple warning or some explanation of the change. The more I look around in these forums I see similar complaints from just over a year ago and all the official responses say we should just pay more money. Hard to feel good about the way they handled this.

3 years ago

0

sammee2

Contributor

 • 

19 Messages

3 years ago

They did in fact steal the recording capability of the hard drive equipped cable boxes. They'll sell some it back to you because you are their customer and will just put up with the way they do business. Bend over and be happy.

0

0

forum icon

New to the Community?

Start Here