1 Message
My cable
Every time I turn on my TV to go to my cable. It's a full green screen. I have tried to reboot. And I have tried a different HDMI. Cord. All other things work on my TV, because I have a firestick TV
Besides my cable isnt working.
1 Message
Every time I turn on my TV to go to my cable. It's a full green screen. I have tried to reboot. And I have tried a different HDMI. Cord. All other things work on my TV, because I have a firestick TV
Besides my cable isnt working.
XfinityJustinC
Official Employee
•
893 Messages
11 months ago
Hello, @user_6da0in. Thank you for taking time to create a post, you have contacted the right place for support with your TV issues. I appreciate the information you have provided it is helpful to know what troubleshooting steps you have already attempted.
If you don't have the great Xfinity App, I'd recommend downloading that on your mobile device or tablet. There are some wonderful self-help troubleshooting options to utilize. When troubleshooting through the App, if the system can't resolve the issue it may recommend scheduling a technician. Here is an article from our website that has more info: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app.
Please let me know if you're still having picture issues with your service, I'd like to help investigate further.
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