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1 Message
Wednesday, March 25th, 2026 5:06 AM
My cable is not working
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Official Employee
2.3K Messages
8 hours ago
@user_a6qvtd I’m sorry to hear your cable is not working. You're in the right place for a resolution.
Can you tell us more about what's going on?
Are you seeing any error codes or error messages?
Are you watching on your cable box or using the Xfinity Stream app?
XfinityKei
Official Employee
•
2.3K Messages
8 hours ago
@user_a6qvtd I’m sorry to hear your cable is not working. You're in the right place for a resolution.
Can you tell us more about what's going on?
Are you seeing any error codes or error messages?
Are you watching on your cable box or using the Xfinity Stream app?
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