My cable is not working

The error code XRE-00250 on Xfinity indicates that a device, likely a TV box or Flex device, has been removed from your account. This can happen if the device has been accidentally or intentionally disconnected from your account. 

To resolve this issue, here's what you can do:

1. Verify your account and device status:

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Contact Xfinity support to ensure the device is still active on your account and hasn't been accidentally removed. 

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2. Reset your Xfinity TV box:

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Try restarting your TV box by unplugging the power cord for 30 seconds and then plugging it back in. 

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3. Check your internet connection:

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Ensure your modem and router are working correctly and that you have a stable internet connection. 

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4. Refresh your Xfinity Stream app:

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If you're using the Xfinity Stream app, try refreshing it or clearing the cache and data. 

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5. Consider a new TV box:

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If the issue persists, you might need to swap your TV box with a new one at a local Xfinity store, says a user on Reddit. 

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6. Contact Xfinity support:

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If you've tried the troubleshooting steps and the error persists, contact Xfinity support for assistance. 

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Important notes:

• Past due payments:

In some cases, the XRE-00250 error can be caused by a past due payment that resulted in device removal. 

• · Account changes:

If you've recently changed your service plan or added/removed devices, this could also trigger the error. 

• · Internet Essentials package:

If you have the Internet Essentials package, be aware that Xfinity Flex and Xumo devices may not be included, which could cause the error.