The error code XRE-00250 on Xfinity indicates that a device, likely a TV box or Flex device, has been removed from your account. This can happen if the device has been accidentally or intentionally disconnected from your account.
user_mtfizy Hello there, and thank you for bringing this issue to our attention on through our Xfinity Forums. I'm sorry for the error and interruption in service. I am a jinx in my house when it comes to watching TV. It's annoying when things don't work when you want them to, I would love to help fix this for us!
@NoNoBadPuppy offered some amazing troubleshooting steps. Thank you for this great information!
@user_mtfizy did you happen to try to restart the cable box? I can help with making sure it's on the account and active as it should be.
NoNoBadPuppy
Problem Solver
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614 Messages
3 days ago
The error code XRE-00250 on Xfinity indicates that a device, likely a TV box or Flex device, has been removed from your account. This can happen if the device has been accidentally or intentionally disconnected from your account.
To resolve this issue, here's what you can do:
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Contact Xfinity support to ensure the device is still active on your account and hasn't been accidentally removed.
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Try restarting your TV box by unplugging the power cord for 30 seconds and then plugging it back in.
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Ensure your modem and router are working correctly and that you have a stable internet connection.
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If you're using the Xfinity Stream app, try refreshing it or clearing the cache and data.
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If the issue persists, you might need to swap your TV box with a new one at a local Xfinity store, says a user on Reddit.
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If you've tried the troubleshooting steps and the error persists, contact Xfinity support for assistance.
Important notes:
In some cases, the XRE-00250 error can be caused by a past due payment that resulted in device removal.
If you've recently changed your service plan or added/removed devices, this could also trigger the error.
If you have the Internet Essentials package, be aware that Xfinity Flex and Xumo devices may not be included, which could cause the error.
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XfinityPaula
Official Employee
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1.4K Messages
2 days ago
user_mtfizy Hello there, and thank you for bringing this issue to our attention on through our Xfinity Forums. I'm sorry for the error and interruption in service. I am a jinx in my house when it comes to watching TV. It's annoying when things don't work when you want them to, I would love to help fix this for us!
@NoNoBadPuppy offered some amazing troubleshooting steps. Thank you for this great information!
@user_mtfizy did you happen to try to restart the cable box? I can help with making sure it's on the account and active as it should be.
0
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