Regular Visitor
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11 Messages
My cable box is beeping at me
Little bit of an odd situation here, my cable box will not boot up and it’s continuously cycling and resetting before it gets off of the welcome screen. Checked all the connections they’re good contacted support and they said a technician might need to come out but I’ve done some research and that seems to be a symptom of a bad box not to mention the temperature of the box before I unplugged it was about 140°. When I plugged it back in while I was on the phone with the technician it was still about 125 and getting hotter. Also I noticed a strange beeping noise is coming from inside the box which is an XG1v4-A when I noticed that it’s resetting. I have a video of that that I could email somebody if they want to contact me and I also would love if it needs to be replaced to do so without having to have a technician come. Plus I think that the internets fine I think it’s just the box is gone bad because it was so hot and that’s not normal for a box. If somebody could give me a buzz or a ring on here I would gladly like to communicate one on one about this. Thank you so very much stay safe and stay healthy folks.
Accepted Solution
CCChe
Official Employee
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6.9K Messages
4 years ago
Hi @retk9mp,
We appreciate you for using the Xfinity Forum to report the issues you're having with your XG1v4-A. Based on the information you provided, I agree that this could be a bad box. I understand your concerns regarding sending a tech at this time. By chance, have you tried to initiate a box swap online? If you're unable to upgrade your equipment using this link, please let me know. I'd be happy to submit an order to have one shipped for you. If you need my assistance, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message.
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ParatrooperChad
Regular Visitor
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11 Messages
4 years ago
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Andyr1
Gold Problem Solver
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7.9K Messages
4 years ago
Are you sure it's an XG1v4? I have one and the only light is the white light center-bottom-front. There are no lights on the back. If you actually have an older box, the beeping could be the hard drive resetting or failing. I believe the XG1v4 has an SSD drive and is silent.
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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ParatrooperChad
Regular Visitor
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11 Messages
4 years ago
In addition to that I also noticed the light blinking when I checked all the cables.
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ParatrooperChad
Regular Visitor
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11 Messages
4 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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ParatrooperChad
Regular Visitor
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11 Messages
4 years ago
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dcfox
Contributor
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387 Messages
4 years ago
I am sure they have have seen many messy or cluttered houses and don't worry about it. I am a retire Police Officer and if I had a dollar for people saying ignore the mess I could have retired sooner.
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Tjons11
New Poster
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1 Message
4 years ago
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ParatrooperChad
Regular Visitor
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11 Messages
4 years ago
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ParatrooperChad
Regular Visitor
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11 Messages
4 years ago
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CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Hi Tjons11, our equipment is not designed to make any noise aside from the fan within the modem/cable box so I would recommend you swapping the box for new equipment. You can take a trip down to any local Comcast service center or we can have the equipment shipped to you. To have the equipment shipped please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message".
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