desi60's profile

New Poster

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1 Message

Sun, May 24, 2020 7:00 AM

my box is stuck on one channel and remote only works tv not cable box

my box is stuck on one channel and remote only works tv not cable box

Responses

jav6joev

Bronze Problem Solver

 • 

2.1K Messages

1 y ago


@desi60 wrote:

my box is stuck on one channel and remote only works tv not cable box


Did it ever work?  What make/model TV do you have?  Do you have an Xfinity remote (which model) or just the remote for your TV?

ComcastChad

Official Employee

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1.2K Messages

1 y ago

Try rebooting your box and see if that solves it. Or you can try repairing at https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere
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CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Have you checked for outages? When that happens usually it’s an outage or loss of signal. Have you reset it?

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