my box is stuck on one channel and remote only works tv not cable box

Responses

jav6joev

Gold Problem Solver

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2.2K Messages

4 years ago

@desi60 wrote:

my box is stuck on one channel and remote only works tv not cable box

Did it ever work? What make/model TV do you have? Do you have an Xfinity remote (which model) or just the remote for your TV?

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XfinityChad

Official Employee

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1.2K Messages

4 years ago

Try rebooting your box and see if that solves it. Or you can try repairing at https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere

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CCAndrew

Gold Problem Solver

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25.9K Messages

4 years ago

Have you checked for outages? When that happens usually it’s an outage or loss of signal. Have you reset it?

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U

user_80f864

Visitor

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1 Message

3 years ago

Xfinity remote stuck on CNN. No outages, TV has no box, works with HDMI 1 , new batteries in remote.

1

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Hi @user_80f864 we'd love to help! Please make sure to create your own post for requesting assistance as this is more than a year old and will now be closed. (If there is no box and are using Xfinity Stream you may need to force stop the app and restart or sign out and sign back in.)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

0

X1

desi60

my box is stuck on one channel and remote only works tv not cable box

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jav6joev

XfinityChad

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user_80f864

XfinityEva

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