New Poster
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4 Messages
My audio & video do not sync properly
I have a new Samsung NEO QLED QN90A and I have a Xfinity X1 box. The syncing of the audio & video is inconsistent. Some channels are fine but then change to another and the sync is off. It can even change while watching a show. I have tried multiple setups but nothing works consistently. I need your help!
CCAnna
Problem Solver
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874 Messages
3 years ago
Hi @MizzenMaster , thank you for reaching out to the community for help! I honestly think this is one of the most frustrating problems. I just want to pull my hair out when the voices are out of sync. No worries, I am sure we will get to the bottom of this working together.
Please follow these steps and make sure all the setting are correct on the new TV and cable box.
Verify/disable the SAP/MTS switch for the TV, DVD, VCR or other connected device.
A button on the device's remote (not the universal remote).
If you have multiple devices connected between the TV Adapter or TV Box and the TV, it may be necessary to check the settings on each connected device.
If the issue is still occurring, verify the Default Audio Track setting on the video device guide.
Lastly, make sure the HDMI cable is plugged into both the new TV and cable box tightly. Also check for damage to the cable or kinks. I have found that a bad HDMI cable is usually the cause for audio issues.
Please let the community know if any of these troubleshooting steps helped. If these steps did not work, can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.
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MizzenMaster
New Poster
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4 Messages
3 years ago
I followed the above steps but had no success. The only way I was able to get audio & video to sync was to set HDMI audio to stereo which does not give the quality of sound I would on Dolby 5.1.
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MizzenMaster
New Poster
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4 Messages
3 years ago
I have reset the X1 box several times but it made no difference.
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Dennis_31
Visitor
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1 Message
3 years ago
Same issue here, and I am tired of Xfinity not addressing it. It is truly within their higher end boxes. My little cable box has no issue on the exact same TV. but the big X1 box has this issue. Plus I had the same set up with an older box, but that one just died, I got a replacement (same model no change) and ever since the new box was installed, syncing has become an issue. So totally controlled environment with only one thing changing "THE BOX" so what is the fix. !!! too many subscribers are having the same issue.
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user_c47031
Visitor
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2 Messages
3 years ago
I also have a Samsung QN90a. I was able to keep my X1 cable box audio on Auto Detect (Dolby Digital Plus) without sync issues by making the following adjustments on the QN90a TV:
Go to All Settings
Go to Sound
Go to Expert Settings
Go to Digital Output Audio Format
Select Pass-through
Hope this helps others.
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EdWestfield
New Poster
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4 Messages
3 years ago
I want to be fair and give Comcast/Xfinity 2 weeks to fix this audio sync issue.
If they don't fix it by the New Year- I will dump Comcast/Xfinity and move on to a lesser option.
Comcast/Xfinity has expanded well beyond its capability to manage their technology. Does anybody believe they are getting the download speeds we are paying for?
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rgiesige
Visitor
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1 Message
3 years ago
I wanted to say that I have only the Comcast app and none of the boxes. I constantly have the audio delay issue with all my devices on different networks. This is super frustrating and annoying.
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user_6b31c4
Visitor
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1 Message
3 years ago
I had a problem with DVR audio/video sync. I found a YouTube fix. Go to Xfinity: Settings; Device Settings; Audio. Change Auto Detect settings to Stereo.
It was an instant fix!
Here is the link to the YouTube video: Fixing Comcast Xfinity Sound Sync (Voices Off From Moving Mouths) - YouTube
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Sparklingeyes4j
Visitor
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2 Messages
3 years ago
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user_b2cf44
Visitor
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2 Messages
3 years ago
I just upgraded my X1 TV box and had this issue. The TV it is attached to is an LG OLED. I solved the issue (after multiple reboots of the set top X1 box) by going into the LG's settings and adjusting the Audio Video synchronization time.
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user_a36133
Visitor
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1 Message
3 years ago
Same problem here - lip sync problem is terrible. Just had the box replaced. Have to constantly turn tv off and back on to temporarily fix the problem -
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