Greetings, @user_w0w351! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your remote, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Is the mute button the only thing that is not functioning? Are you able to change the volume and power the TV off and on using the same remote without any issues? Did the mute button work previously, then stop responding, or is this a new remote?
XfinityJamesC
Official Employee
•
2K Messages
2 days ago
Greetings, @user_w0w351! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your remote, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Is the mute button the only thing that is not functioning? Are you able to change the volume and power the TV off and on using the same remote without any issues? Did the mute button work previously, then stop responding, or is this a new remote?
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