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Spottedfeather
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21 Messages

Sun, Apr 18, 2021 5:34 PM

Music Choice Doesn't Work On Box

The music choice channels are impossible to watch/listen to. When I use the tv box, every few seconds, the audio from the channels cut out and back, sputter, etc. But on my computer, which I really don't want to use because I like the surround sound speakers because they sound better....the music choice channels work just fine. Don't think it's the wiring, as within the last few months, they ran a new outside wire and we replaced the inside wires as well.

Doesn't make sense the same channels will work on streaming on my computer but not on the box. Any ideas ?

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Official Employee

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168 Messages

1 m ago

Hello and thank you! I really appreciate you being a member of the Comcast Family! I'd like to help with this audio issue you are having. Please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select Xfinity Support to start the chat session. 

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