Multple returnd boxes still on my account
I had a box that died. They sent me a new one. I returned the dead one. The returned box still shows up on my account. Istill get charged for it every month. Now, the box I received a a replacment has died and they have sent me out two boxes in a row that are the wrong type of cable box for the X1 system. I now have 5 cable boxes that are on my accont. I was told the only way for me to resolve the issue is to go to my local Comcast store (an hour away, in a pandemic) to dispute the equipment charges, prove I don't have them, to get them removed from my account!! Can someone from Comcast please help me with this!!! Also, I get an error when I try to change my plan throught the website. I keep gettign told that the issue has been resolved, but I still cannot change my plan. I get an error telling me i have to contact an agent. The agents can't hwlp me, they siad it's a code error. I'm about ready to dump Comcast altogether.