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user_cac9fc
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16 Messages

09/13/2026 5:26 PM

Multiview issues

When I try to use multiview today, I get something went wrong playback error. I tried resetting the box and it still has the same error. Not good on the first Sunday of football season. 

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10 hours ago

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user_qgwcgo

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2 days ago

I am experiencing this same issue.

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XfinityJeffB

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665 Messages

Hello user_qgwcgo, did you try these steps: To fix Multiview issues on Xfinity, follow these steps:

  1. Ensure you have a compatible X1 TV Box (4K or 2K).
  2. If using a non-compatible box, look for an on-screen prompt to swap equipment for a 4K box.
  3. Check if Multiview is accessible during the programming window; it won't be available otherwise.
  4. For troubleshooting, refer to the Xfinity Apps Interactive Troubleshooting Guide.
  5. If issues persist, consider contacting customer support for further assistance.

 

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10 hours ago

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user_cac9fc

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2 days ago

I'm glad I wasn't the only one.  I tried multiple different things and nothing solved the problem. I'm very disappointed. 

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XfinityDena

Official Employee

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4.6K Messages

@user_cac9fc

 

I am sorry to hear of this issue. Muliview requires an Xfinity 4K-compatible X1 TV box (such as models Xi6, XiOne, or XG1v4) for custom features, though limited featured multiview is supported on select other boxes. Say "Multiview" into your Xfinity Voice Remote, or find it via the Home screen under For You > Featured Apps, or through the Sports Zone app. How are you accessing the feature?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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16 hours ago

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