Visitor
•
1 Message
Multiview Closed Captioning
Hello,
first off I will say the new(er) multi view feature has proven to be very versatile and useful come game days. However, my husband is completely deaf and often times relies on CC to keep up with games. Captioning appears in multi view on the first tile selected, but if you select a separate tile, the captions do not show. On top of this issue, there’s no option for even selecting captions on other tiles just the overall captions. Maybe there can be an accessibility update to address this or something I’m missing with the X1 Box.
- Jessica M.
XfinityDena
Official Employee
•
4.7K Messages
24 days ago
Thank you for that information @user_t6d5pv . Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0