Multiview box upgrade ??

I tried to upgrade my X1 box so that we can get a new box to use Multiview but when I try to upgrade through the box, I get an error. I thought I went through all of the steps a few weeks ago to get a new box but a new X1 box has not arrived yet. I was able to order one of the smaller boxes for a different TV, but not the main X1 box.

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XfinityDilary

Official Employee

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2.7K Messages

23 days ago

Thanks for posting on our Community Forums, lauren1018. I'm sorry to hear the TV box has not arrived. We'd be happy to check what's going on with the order. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_hj9yyh

Visitor

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1 Message

19 days ago

I put an order in for a multiview cable box on October 3, 2025 but have not received it.

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XfinityJohnG

Official Employee

•

2.2K Messages

Thank you for reaching out to our team here. I will be happy to check on any equipment order on your account from here. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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17 days ago

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lauren1018

Multiview box upgrade ??

XfinityDilary

user_hj9yyh

XfinityJohnG

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