Multiple X1 4K DVRs

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@bjamin821 wrote:

Hi... I found this forum https://forums.xfinity.com/t5/X1/Multiple-4K-DVRs-in-one-house/td-p/3248257

 

and I was also told that I cannot have multiple 4K dvrs. But I would like to have one.. not just for extra capacity but I have other 4K TVs and I use my own networking equipment. 

@ComcastAmira can you help?

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how many DVRs do you have now? are you an X1 customer.

Yes I already have X1 and just one DVR which is an X1 4K DVR.. + 6 reg HD boxes

So to clarify I have 6 total boxes.. 

1 4K DVR

1 Xg2

4 reg HD boxes

my local store doesn't have 4K boxes I had to call for the first one

Sorry I forgot one of the boxes is one of those boxes that has extra tuners. So I believe I have a total of 12

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@bjamin821 wrote:

Yes I already have X1 and just one DVR which is an X1 4K DVR.. + 6 reg HD boxes

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the reg HD boxes borrow a tuner from XG2s if available (each has 3 to loan out) or from the DVR (has 6). swap out one of the non-xg2 companion HD boxes for a 4k DVR at your local office and see if they do the swap ($10 more per month and you get another 60 hours added to your cloud DVR). 

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@RobertWy wrote:

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@bjamin821 wrote:

So to clarify I have 6 total boxes.. 

 

1 4K DVR

1 Xg2

4 reg HD boxes

 

my local store doesn't have 4K boxes I had to call for the first one

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I have two 4k DVRS, 1 XG2, and one XG1 DVR.  

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adding.. no extra charge but gives you another tuner 'back' to your DVR. change one of your regular X1 HD boxes for another XG2. that way all your tuners remain available all the time to the DVR to watch (one) and record 5 or record 6 channels at the same time. no change in rental price.

Hello @bjamin821, thanks for reaching out to our Forums! I would be more than happy to further look into and assist you with this 4k DVR concern. Can you please send a private message including the full name as it appears on the account and your full name if different?

To send a Private Message, please click “Comcast_Support” and click “send a message.

Thanks I will