Moving box

Hi, @user_06533c, and thanks for reaching out to us at the Xfinity Digital Care Team! Sorry for the issues you are having with your cable box and I would be happy to help with solving the RDK-03033 error. You may be getting that error because the new outlet isn't active, but we can try to troubleshoot before moving it to a new outlet (or back to your old one).

 

Some solutions on how to get the error resolved are:

 

1. Ensure that you have Internet connectivity and are not affected by a service interruption. Go to https://comca.st/3M7LIs5 or use the My Account mobile app to check for service interruptions.
2. All of your cable connections should be tight (if applicable) and make sure that the TV Box is not in a cabinet or behind an object that might obstruct the WiFi signal.
3. Power cycle the TV Box by unplugging it for 1-2 minutes and plugging it back in.
4. If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable. 

If none of those steps work, please keep me updated and I will provide further assistance by sending a signal to your cable box.