Frequent Visitor
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27 Messages
Movies not loading
I tried to watch movies on several free streaming platforms like Tubi, ec. I got a black screen, then a flash of an "Oops!" message and then the feed switched back to the previous cable show I was watching. What's going on?
XfinityLinda
Official Employee
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1.4K Messages
2 months ago
Thanks for connecting with us here in our community, @sl60, about the trouble watching your streaming platforms. You've reached the right team for help. We recommend some troubleshooting like checking to make sure all cables are secure and finger tight. Then you can unplug and restart your cable box to see if it will update and correct the issue. Let us know how it does after.
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