Visitor
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2 Messages
Moved a cable box
I moved a smaller box (not the main dvr box) to a different room and I'm getting an error code (rdk 03036), I guess the coax outlet needs to be activated? The coax line comes out of the wall and the line goes all the way to a splitter that connects everything else from the outside (modem, other tv lines).
BIslander
Problem Solver
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519 Messages
7 months ago
Room outlets don't need to be activated. So, it sounds like a wiring issue. Try swapping the cables at the splitter. If you still get a signal to your main DVR but not the little box, you'll know the issue is the wiring between the splitter and the room where you moved the little box.
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XfinityEricB
Official Employee
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2.4K Messages
7 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityAngie
Official Employee
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1.9K Messages
7 months ago
@user_e8a205, Thanks so much for allowing us to assist you over this past week. It has been a pleasure! It was an easy fix to get a tech out to activate that outlet and also save you a little money on your plan. Happy Holidays!
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