Contributor
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51 Messages
Most channels are unwatchable on all cable boxes
Many channels won't tune in at all due to XRE-03059 (the most common error we're getting by far), XRE-03090, XRE-03062, or XRE-03121 errors while many of the channels that will tune in either pixelate or freeze and stutter. Most of the error messages say that technicians are working on the problem but when I check Status Center or the Outage Map, Comcast doesn't seem to be aware of a problem much less working in it. Today, I saw an Xfinity truck in front of a neighbor's house and a tech up on the pole behind our houses for over an hour. I don't know what they were doing up there as they didn't speak to anyone but nothing is fixed. At least not for us.
The error messages and pixelations started Saturday around 6PM local time. I checked the wires to all the boxes and they're in good shape and tightly connected to their inputs and outputs. I've done box restarts, system refreshes, and power cycles and they didn't help with any of the problems.
I did an online chat Monday and they said that it would take about two hours for "diagnostics and resolutions to complete" but it's been four days since that chat and the problem hasn't improved. And when I said so in the follow up text, the link to set up a tech appointment wouldn't load.
We're able to watch our channels on the Xfinity Stream app on our Rokus and smart TVs. The internet tested slowly on Saturday night and we had some intermittent drop outs (very rare for us) on Wednesday but otherwise, the internet has been fine.
XfinityAmandaB
Official Employee
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1.6K Messages
11 months ago
@1225 Thank you so much for your post on these error codes you are encountering. The XRE error codes are commonly due to a bad connection between the boxes and your home network. There is a quick refresh you can do on your end to help refresh the connection! Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.) Highlight the System Refresh tile, and press OK.
You can do this on all the boxes you have been running into issues on, and I would recommend starting with the big main box first. Let me know if you are still running into issues after you give that a try!
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1225
Contributor
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51 Messages
11 months ago
It didn't work. We're still getting errors on many channels and of the channels that will tune in, many pixelate. These pics are examples what I'm getting on all three boxes an hour after the latest refresh.
(edited)
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1225
Contributor
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51 Messages
11 months ago
Xfinity Support sent a tech out to the house on Tuesday and fixed the problem. Thank you.
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