mlopes010's profile

Contributor

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20 Messages

Sunday, January 10th, 2021 12:00 PM

Closed

More devices listed than on my account...

Where does the X1 system get these devices from? I added “W” to my current device names. Everything else is not mine. Am I somehow linked to someone else’s account? Picture attached.

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Gold Problem Solver

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25.9K Messages

4 years ago

Did you recently make the changes?

Contributor

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20 Messages

4 years ago

I swapped out my dvr about 2 months ago. But I also have never had labels like bedroom or living room. It’s as if there are some ghost boxes associated with my account. When I use the app, it has 3 correctly identified.

Official Employee

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4.2K Messages

4 years ago

Hello @mlopes010, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and you have reached the right team to assist you with this device issue. We apologize for the delay, but we would love to further investigate and look into this on our end so that we can correct it. In order to further assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

Frequent Visitor

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8 Messages

4 years ago

I have the same problem. Since getting a new X1 DVR, I've had 2 DVRs named "Living Room" showing in the menus. I've since renamed it to "X". It still shows up in the DVR device menu and also the TV Remote app. If I go into the TV remote app settings, both the Selected TV and the Default DVR have an option to select "X". If I send a test to "X" there's a popup that says "Error testing device" since it doesn't exist. Is there a way to remove it?

Contributor

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20 Messages

4 years ago

I actually think this is more than just cosmetic. I have recordings go missing that I find strewn about old boxes etc. it’s really odd behavior.

Contributor

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20 Messages

4 years ago

I did the same thing! My OCD is definitely kicking in though.

Frequent Visitor

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8 Messages

4 years ago

LOL, I hear you on the OCD thing. Stuff like this drives me nuts!

Contributor

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20 Messages

@skippy66029

did this ever get resolved??  Ghost boxes still sitting there annoying me everyday.  

Official Employee

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800 Messages

4 years ago

Yikes @skippy66029, I know that this type of thing drives me bananas so I'd love to work on getting those "ghost" boxes removed for you! Please click on my handle (ComcastGina) and "Send a message" with your name and service address, and let us know the serial number or MAC addresses of the boxes that should be on the account. 

Contributor

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20 Messages

@ComcastGina Did you get this resolved?

Official Employee

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1.9K Messages

Hi, @mlopes010! I hope you are doing well. Since this is an old thread, we ask for you to create a new thread, so we may assist there. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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