Frequent Visitor
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17 Messages
More devices listed than on my account...
Where does the X1 system get these devices from? I added “W” to my current device names. Everything else is not mine. Am I somehow linked to someone else’s account? Picture attached.
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
5 m ago
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mlopes010
Frequent Visitor
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17 Messages
5 m ago
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ComcastAmira
Official Employee
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2.3K Messages
5 m ago
Hello @mlopes010, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and you have reached the right team to assist you with this device issue. We apologize for the delay, but we would love to further investigate and look into this on our end so that we can correct it. In order to further assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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skippy66029
Frequent Visitor
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8 Messages
5 m ago
I have the same problem. Since getting a new X1 DVR, I've had 2 DVRs named "Living Room" showing in the menus. I've since renamed it to "X". It still shows up in the DVR device menu and also the TV Remote app. If I go into the TV remote app settings, both the Selected TV and the Default DVR have an option to select "X". If I send a test to "X" there's a popup that says "Error testing device" since it doesn't exist. Is there a way to remove it?
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billmich88888
Regular Contributor
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406 Messages
5 m ago
i have had this issue for YEARS. Comcast is slow to do a 'wipe' of old equipment off the accounts like that.
Sometimes when it has never been added in the 1st place
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mlopes010
Frequent Visitor
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17 Messages
5 m ago
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mlopes010
Frequent Visitor
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17 Messages
5 m ago
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skippy66029
Frequent Visitor
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8 Messages
5 m ago
LOL, I hear you on the OCD thing. Stuff like this drives me nuts!
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ComcastGina
Official Employee
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201 Messages
4 m ago
Yikes @skippy66029, I know that this type of thing drives me bananas so I'd love to work on getting those "ghost" boxes removed for you! Please click on my handle (ComcastGina) and "Send a message" with your name and service address, and let us know the serial number or MAC addresses of the boxes that should be on the account.
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