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MONTHS OF GETTING XRE 03062 Xfiinity support unable to resolve
Getting XRE 03062 on all TVs and all Channels for months. Countless hours on phone with a dozen different Xfinity "rest assured I will be the one to resolve your issue" people. FOUR technicians have made a visit and each one had some different idea of what to do. One said it was the MoCA switch, one said it had to do with the bridge mode, last one was here yesterday and replaced physical cables (inside and outside) and today we still have XRE 03062.
I need real help!
XfinityMarcos
Official Employee
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2.2K Messages
2 days ago
Hi xre03062, thanks for providing those details in your post to help us get a clear idea of what you're experiencing. Since you mentioned you've had a few techs on site, I'd like to review those notes and work out our next best step. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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