Visitor

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1 Message

Wednesday, August 20th, 2025

Modem causing tv pixelation

When ever there is any activity on my xb8 modem the tv completely pixelates and sound cuts out. With the modem unplugged the tv works perfect. A quick web search shows this is a very common problem. The tech's replaced the coax from the pole to the tv. Ive replaced the cable box twice and the modem 3 times .

I replaced the tv as well. Nothing fixed the trouble. I can't find anywhere on the hundreds of similar complaints where comcast has provided a good fix this trouble.

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Official Employee

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732 Messages

10 days ago

Hello @PixelationWhoas2 We appreciate you replacing the equipment and cables already. We would like to do some troubleshooting for you to see if we can figure out the cause. Are the modem and TV box sharing a splitter on the same outlet or separate outlets?

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