pb24's profile

New Poster

 • 

3 Messages

Mon, Nov 23, 2020 2:00 PM

MoCA Transmits Low

Hi,

 

According to the Xfinity website, my cable setup is complaining about "MoCA Transmits Low". I don't see any problems, but Xfinity is suggesting a truck roll.

 

Is this a problem I need to get fixed or can I ignore it? I don't use any of the xFI gateways. Here's what I have:

  • 2 DVR cable boxes
  • 1 non-DVR cable box (one of the tiny ones)
  • Xfinity modem in bridge mode
  • Google WiFi network
  • Cable connections throughout the house, with a coax amplifier/splitter in the basement

Do I need to do something about this or can I ignore it?

 

Thanks,

PB24

Responses

New Poster

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3 Messages

7 m ago

Also, if I connect to my Xfinity router I see that MoCA is not enabled. Does that have to do with the fact that it's in bridge mode?

 

 

CCAndrew

Diamond Problem Solver

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25.9K Messages

7 m ago

It usually means that you could have a lot of splitters, garbage splitters, bad cable or long distance between cable boxes. Your modem has nothing to do with it. You can look at the specs of your cable box and see what it is actually registering at

New Poster

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3 Messages

7 m ago

Do I need to address this if I'm not seeing any issues with my settop boxes? What problems would I experience from a low MoCA transmit rate?

New Poster

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4 Messages

6 m ago

MOCA needs some specific hardware in a couple of locations to work optimally.

Some splitters are better rated for MOCA. Do a search on Amazon to find them. Here is one example - Amazon.com: GE Digital 2-Way Coaxial Cable Splitter, 2.5 GHz 5-2500 MHz, RG6 Compatible, Works with ...
https://www.amazon.com/gp/product/B0054EILOE/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

Reading the comments also helps as they describe the issues with MOCA and how fixed.

Also consider a POE/MOCA filter at ingress to the house:

Amazon.com: Filter, MoCA POE Filter for Cable TV Coaxial Networking ONLY: Electronics
https://www.amazon.com/gp/product/B00DC8IEE6/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

Even though I am purchasing these myself, I may call on Xfinity to send a tech and assist with the connections, especially the external one, to insure that all the specs are met for MOCA.

Finally, there are some good videos on Youtube that go over MOCA setup and troubleshooting.
Here is one that I saved:
Crosstalk Solutions - MoCA made easy
https://www.youtube.com/watch?v=dm_Znyh7uZ0

I will try to find some others that helped me along the way and share them later.

 

New Poster

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4 Messages

6 m ago

Good to know. Thanks!

EG

Expert

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87.1K Messages

6 m ago

FWIW, that splitter is more so engineered for satellite systems, not cable systems. It can actually make performance worse by allowing line noise ingress at those higher frequencies that cable systems do not operate on. Gold colored junk.

 

Here is a proper and a high-quality splitter for MoCA.

http://www.amazon.com/Holland-Electronics-GHS-2Pro-M-Splitter-5-1675Mhz/dp/B00P6VHLP0?tag=ds0233-20 /www.amazon.com/Ohm-Terminator-4-Pack-Cable-Connections/dp/B0016A986K

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

 • 

87.1K Messages

6 m ago

No prob !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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