1 Message
Missing Recording
I recorded and watch a whole season of a tv show, which I then specifically did not delete so I could easily go back and watch it while still being able to fast forward. For some reason I go to watch the show which I recored the whole season of, and episodes 1-8 are missing. How do I recover these missing episodes? There is no way that they were accidentally deleted because I am the only user of this function. Please let me know ASAP. This is really very inconvinent and totally defeats the purpose of keeping the whole season since now I can't watch it even.
XfinityMarcos
Official Employee
•
1.9K Messages
7 months ago
Hello user_21l74g, I record series like you as well, so I can only imagine how annoying it must've been to find your recordings missing. Have you had a chance to check if you exceeded your DVR storage? Were your recordings saved to a cable box or cloud DVR?
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