10 Messages

Saturday, May 27th, 2023 3:00 PM

Missing dvr content

Well it finally happened to me. 3 recordings just gone. Not deleted adequate storage just gone. Of course i can buy them…  one was just on TCM a subscription i dont have. Hmmmm could that be the issue? A recorded movie being offered on subscription channel disappears my free recording?  



270 Messages

4 months ago

Welcome to Comcast!!!

Problem Solver


785 Messages

4 months ago

@user_5e98d5 Thank you for reaching out and bringing this to our attention. I can understand the frustration this has caused you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it


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