Visitor
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10 Messages
Missing dvr content
Well it finally happened to me. 3 recordings just gone. Not deleted adequate storage just gone. Of course i can buy them… one was just on TCM a subscription i dont have. Hmmmm could that be the issue? A recorded movie being offered on subscription channel disappears my free recording?
skintime
Contributor
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279 Messages
2 years ago
Welcome to Comcast!!!
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CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_5e98d5 Thank you for reaching out and bringing this to our attention. I can understand the frustration this has caused you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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