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TigerJr
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106 Messages

Saturday, June 7th, 2025 5:09 AM

Max buffering issue

I’ve been experiencing over the last week very frequent buffering on MAX. 
The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+
is anyone else experiencing this issue on Max?

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21 minutes ago

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XfinityBillie

Official Employee

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3.4K Messages

6 days ago

 

TigerJr Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration if MAX is buffering when you are trying to watch your favorite shows. Can you confirm if you are using the MAX app on a smart TV or accessing it via the X1 platform? Have you tried any troubleshooting steps, such as making sure your tv/MAX app is up to date, restarted your modem or performed any troubleshooting via the Xfinity app?

 

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TigerJr

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@XfinityBillie​ 

I am using the X1 DVR for all cable and streaming services. 
Since I don’t control the X1 DVR updates how can I check the MAX App is up to date?

i thought the DVR had its own modem and yes it is restarting every morning. 
Do I need to restart my Xfinity gateway I use for WiFi?

What steps do I need to take in the Xfinity App?

Thanks!

(edited)

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6 days ago

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XfinityBillie

Official Employee

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3.4K Messages

Thank you for clarifying that you are using the X1 platform to access the MAX app. The DVR does not have it's own modem, it works together with your in home Wi-FI. To troubleshoot in the Xfinity app you would want to select the Service tile at the bottom of the screen in the app. Then you would want to select Troubleshoot TV issues and follow the prompts. It's so easy to troubleshoot services directly from the app and will usually resolve any service issues you are experiencing. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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TigerJr

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@XfinityBillie​ Thank you and I’ll try they approach. 

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6 days ago

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XfinityAlyssaA

Official Employee

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1.9K Messages

Great @TigerJr! Do you have any other questions our Communities team can help with today?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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user_3an720

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2 days ago

I’m having the exact same issue. We did everything suggested here already and if anything, it made the buffering worse. It’ll give a spinning white circle every other minute. It’s only on HBO Max, no other services.

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