1 Message
Max and peacock apps not working
I cleared my cache and local storage data, did and system refresh, restart and checked the WiFi settings, everything is working fine. Im logged into my Max and Peacock apps just fine but when go to play something on Max it just spins. On Peacock I hit play and it loads for a second then goes back to the screen to hit play.
I was able to stream Netflix, YouTube, Amazon, and Hulu just fine. Why won’t Peacock and Max load?
XfinityXanadu
Official Employee
•
300 Messages
1 year ago
There are a few things to check on here.
When you go to play an asset on the Max and Peacock apps, after it spins, are there any error codes or messages displayed?
When you log into the apps on any other devices, does the same spinning happen or does the asset play like normal?
Are you starting the apps from a smart TV or from an X1 device? If an X1 device, what box do you have? (The model would be listed on the sticker under the box.)
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